Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’ve found the right place. At Xenoglowack Holdings, we’re not just another faceless corporation—we’re a team that genuinely cares. In fact, our founder, Alex, still replies to emails personally whenever possible. It’s a tradition that started back in our early days, and honestly, it’s something we’re proud to keep alive.
Whether you’ve got a question, a suggestion, or just want to say hello, we’re all ears. Here’s how you can reach us:
Let’s be real—feedback isn’t just a buzzword for us. Last year, a customer’s suggestion led to our best-selling product redesign. So, if you’ve got an idea, don’t hold back! We’re also big on transparency. Not sure about something? Ask away. We’ll give it to you straight, no corporate fluff.
Quick tip: If you’re in a hurry, try our live chat (bottom right corner). Our support team is there Monday–Friday, 8am–5pm CST. But if you prefer the old-school charm of emails, we totally get it—we’re fans of handwritten notes too.
Maybe you’re curious about our sourcing practices (fair trade is our jam), or perhaps you’re wondering why that one product sold out so fast (we’re working on it!). Whatever’s on your mind, we’re here to help. Fun fact: Our longest customer service call lasted 47 minutes—turns out, the customer and our rep bonded over a shared love of vintage vinyl records. That’s the kind of connection we love.
So go ahead, drop us a line. Who knows? Your message might just make our day—or inspire our next big thing.
