At www.xenoglowack.com, we are committed to delivering your carefully selected items with efficiency and care. Our streamlined process ensures that every order is processed, packed, and dispatched with precision. Whether you're shopping for performance-driven footwear or stylish everyday essentials, our team works diligently to prepare your purchase for shipment within the shortest possible timeframe. Each item undergoes a thorough quality check before leaving our warehouse to guarantee satisfaction upon arrival.

Orders are typically processed within 1-3 business days, excluding weekends and public holidays. Once dispatched, delivery times vary based on your location and the shipping method selected. While we strive to meet estimated delivery windows, occasional delays due to carrier logistics or unforeseen circumstances may occur. Rest assured, we monitor all shipments closely to minimize disruptions and keep you informed throughout the journey.

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your order total and destination. For expedited delivery services or special requests, please contact our customer support team for personalized assistance.

Currently, we ship to most countries worldwide, including the United States, Canada, European Union nations, and select regions in Asia and Oceania. Due to logistical constraints or regulatory restrictions, certain areas may be excluded from delivery. If your location isn’t available during checkout, we recommend checking back periodically as our shipping network expands. For specific inquiries about regional availability, feel free to reach out to our support team.

Once your order is on its way, you’ll receive a confirmation email containing a unique tracking number and a link to monitor its progress. Simply click the provided link or enter the tracking number on the carrier’s website for real-time updates. If you haven’t received tracking information within 5 business days, please check your spam folder or contact us at [email protected] for prompt resolution.

While we partner with reliable carriers to ensure smooth deliveries, occasional delays or issues may arise due to external factors. If your shipment exceeds the estimated delivery window or appears lost in transit, please email [email protected] with your order details. Our dedicated support team will investigate promptly and provide solutions, which may include reshipment or refund options depending on the circumstances.

For international orders, local customs authorities may impose import duties, taxes, or fees upon arrival. These charges are the responsibility of the recipient and are not included in the order total or shipping costs. We recommend consulting your country’s customs regulations to estimate potential additional costs. While we cannot influence these fees, we ensure all necessary documentation is accurately completed to facilitate smooth clearance.